Terms of Service

Last updated: 28. December 2025

1. General

1.1 These Terms of Service ("Terms") apply to the use of this website of NsperaNova (hereinafter: "NN", "we", "us") and to contracts for services that are explicitly offered by NN on this website.

1.2 NN is a private technology company. We provide web-related infrastructure, software services and digital products with a focus on privacy and customer-friendly solutions.

1.3 Priority of documents. Where we provide service-specific terms, policies or additional conditions for a particular project, service or product, those documents shall prevail in relation to that project, service or product.

1.4 No third-party terms. Any terms and conditions of the customer or third parties do not apply, even if we do not expressly reject them in individual cases.

1.5 We may update these Terms for legitimate reasons (e.g. legal changes, security, service evolution). Changes apply to future use and, where legally required, we will inform users appropriately.

1.6 Consumers and business users. For the purposes of these Terms:
(a) A consumer is an individual acting for purposes which are wholly or mainly outside that individual's trade, business, craft or profession.
(b) A business user is a person acting in the course of a trade, business, craft or profession (also referred to in applicable law as a "trader"), whether acting personally or through another person acting in that person's name or on that person's behalf.
Different rights and obligations may apply depending on whether you are acting as a consumer or a business user. Where a user claims to be acting as a consumer, we may rely on the nature and purpose of the transaction to determine the applicable status.

2. Description of Services and Accounts

2.1 This website provides
(i) information about projects and services, and
(ii) may provide certain services directly, as described on the relevant pages.

2.2 Accounts. This website may be used without creating an account. If any NN-related service requires an account, that account relationship exists only under the terms of that specific service (on its own website/ service page).

2.3 Service separation. Each NN feature/ service may have its own website and its own terms. Where you use a specific service, you agree to the respective service terms in addition to these Terms.

2.4 We may add, change, limit, or discontinue features at any time (e.g. for technical, security or legal reasons). This does not affect existing paid contractual obligations unless the applicable service terms provide otherwise.

3. Conditions of Contract

3.1 Contract formation. A contract is concluded when
(a) you place an order, complete a checkout or otherwise accept an offer for a product or service as described on the relevant page, and
(b) we confirm acceptance or provision, for example by making the product available, granting access, sending a confirmation email or activating the relevant service.

3.2 Authority. By entering into a contract with us, you confirm that you have the legal capacity and, where applicable, the authority to bind yourself or the entity on whose behalf you are acting.

3.3 User obligations. You agree to:
- provide truthful and complete information where required,
- use services lawfully and not infringe third-party rights,
- follow any acceptable-use/ security rules applicable to the service (especially for hosting).

3.4 Third-party links and external services. NN's website may contain links to third-party sites. We are not responsible for third-party content or terms; your relationship with third parties is separate.

3.5 Notices. Contract-related notices may be provided electronically (e.g. on-page notice, email, account message if a service has accounts).

4. Pricing and Payment

4.1 Prices and payment terms are described on the relevant checkout or pricing page, or in the applicable service-specific terms.

4.2 Variable pricing. Pricing may depend on one or more factors, including but not limited to usage-based metrics, selected features, transaction volumes, user activity, service configuration or the user's location, and may be adjusted accordingly in accordance with the applicable service-specific terms.

4.3 Consumer protection/ charging timing. If you are a consumer, we will not charge you before expiry of the statutory cancellation/ withdrawal period unless you have expressly requested that performance of the service or delivery of digital content begins before expiry of that period (see Section 5). This applies in particular to digital content and digital services.

4.4 Payment processing. Payments may be processed via third-party payment service providers or other agreed payment methods. Where third-party providers are used, their respective terms and conditions apply to the payment transaction itself.

4.5 Taxes. Prices may be subject to applicable taxes (e.g. VAT), which will be shown at checkout where required by law.

5. Right to Cancel/ Right of Withdrawal

5.1 Consumers. If you are a consumer, you have the statutory right to cancel or withdraw from a contract within fourteen (14) days without giving any reason. These rights arise under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (United Kingdom) and Directive 2011/83/EU on consumer rights, as implemented by the corresponding national laws of the European Union. For the avoidance of doubt, the terms "right to cancel" and "right of withdrawal" refer to the same statutory consumer right, using the terminology applicable in the respective jurisdiction. The withdrawal period begins on the day the contract is concluded.

5.2 Exercise of the right. To exercise the right of withdrawal, you must inform us by means of a clear statement (e.g. by email or letter). The timely dispatch of the withdrawal notice before expiry of the withdrawal period is sufficient.

5.3 Consequences of withdrawal. If you withdraw from a contract, all payments received will be reimbursed without undue delay and no later than fourteen (14) days from the day on which the withdrawal notice is received, using the same payment method unless otherwise agreed.

5.4 Digital content and digital services. In the case of digital content not supplied on a tangible medium or digital services, the right of withdrawal expires once performance has begun, provided that (a) you have expressly requested that performance begins before expiry of the withdrawal period, and (b) you have confirmed your knowledge that you lose your right of withdrawal once performance has begun.

5.5 Worldwide consumer protection. Mandatory consumer protection provisions of the country in which you have your habitual residence remain unaffected.

5.6 Model cancellation form. Where required by applicable law, a model cancellation or withdrawal form will be made available to consumers on the website or provided on another durable medium. Use of such form is not mandatory to exercise the right of withdrawal.

6. Refunds

6.1 Refunds are governed by the applicable service-specific terms and mandatory statutory rights.

6.2 Where a refund is due, it will be processed using the original payment method unless legally required otherwise.

7. Web Hosting

7.1 For customers using hosting or server services, only a shortened overview is provided on this website.

7.2 Hosting services are governed exclusively by the Hosting Terms, which will be available on the respective website. In the event of any inconsistency between these Terms and the Hosting Terms, the Hosting Terms shall prevail.

7.3 Customers using hosting services agree to comply with all technical, administrative, and security requirements set out in the applicable Hosting Terms, including obligations relating to server configuration, misuse prevention, data security, backups, and acceptable use. Violations may result in suspension or termination of services in accordance with the Hosting Terms.

8. Affiliate Programs

8.1 Certain NN services may offer an affiliate program. This section provides only a general overview.

8.2 Each affiliate program is governed exclusively by the specific Affiliate Terms applicable to the respective service, or, if the affiliate program is a part of another service, by the applicable Service Terms. In the event of any inconsistency between these Terms and the Affiliate or Service Terms, the Affiliate or Service Terms shall prevail.

8.3 The applicable Affiliate or Service Terms regulate, in particular, commissions, tracking, marketing rules, prohibited conduct, payout schedules, and program termination.

9. Limitation of Liability

9.1 Nothing in these Terms shall exclude or limit our liability where it would be unlawful to do so, including but not limited to liability:
- for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors,
- for fraud or fraudulent misrepresentation,
- for wilful misconduct or
- for any other matter in respect of which it would be unlawful for us to exclude or restrict liability.

9.2 Subject to clause 9.1, we shall not be liable for any loss or damage which was not reasonably foreseeable at the time the contract between you and us was formed. Loss or damage is foreseeable if it is obvious that it will occur or if, at the time the contract was made, both you and we knew it might occur.

9.3 Subject to clause 9.1, we shall not be liable for any indirect, incidental, special or consequential loss or damage, including but not limited to loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, business interruption or loss or corruption of data, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise.

9.4 Subject to clause 9.1 and to the extent permitted by law, our total aggregate liability to you arising out of or in connection with any service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total fees actually paid by you for the relevant service in the twelve (12) months immediately preceding the event giving rise to the claim. Where the claim arises within the first twelve (12) months of the relevant service, our total liability shall not exceed the fees paid by you for that service up to the date the liability arose.

9.5 Where a service is provided free of charge, we shall not be liable for any loss or damage arising from or in connection with that service, except where such liability cannot lawfully be excluded. In particular, we do not guarantee availability, continuity, data retention or backup for free services, and you are solely responsible for maintaining appropriate backups and safeguards.

9.6 We shall not be liable for any loss or damage caused by or arising from:
(a) your failure to follow our instructions, documentation or reasonable guidance;
(b) your misuse of the services;
(c) incompatibility of the services with third-party software, systems or services not provided by us;
(d) acts or omissions of third-party providers (including hosting providers, payment processors, domain registries, or telecommunications providers); or
(e) events beyond our reasonable control.

9.7 In relation to digital content and software supplied by us:
(a) where you are a consumer, we provide such digital content in accordance with the Consumer Rights Act 2015, including the requirements that it be of satisfactory quality, fit for purpose and as described; and
(b) where you are a business user, we warrant only that we will exercise reasonable care and skill in the supply of the digital content or software. Except as expressly stated in these Terms, no other warranties or conditions are given in relation to digital content or software supplied to business users.

9.8 Subject to clause 9.7, we shall not be liable for damage which you could have avoided by following our advice to apply updates, patches or fixes provided by us, or by meeting minimum system or security requirements notified to you.

9.9 If you are a consumer, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

9.10 If you are a business user, and subject to the requirements of reasonableness under the Unfair Contract Terms Act 1977, all conditions, warranties and other terms implied by statute or common law (including, where applicable, those implied by the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982) are excluded to the fullest extent permitted by law.

9.11 This clause 9 applies to all services provided by us unless expressly stated otherwise in the specific terms applicable to a particular service.

10. Applicable Law and Place of Jurisdiction

10.1 These Terms and the contractual relationship between you and us are governed by the laws of England and Wales, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

10.2 Frankfurt am Main, Germany, shall be the agreed place of jurisdiction and place of performance insofar as legally permissible.

10.3 Mandatory consumer protection provisions remain unaffected.

11. Dispute Resolution

11.1 If you are a consumer located in the European Union, the European Commission provides a platform for online dispute resolution (ODR), available at https://ec.europa.eu/consumers/odr.

11.2 We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board unless required by mandatory law.

12. Templates

12.1 We may provide website templates, platform or profile templates, sample configurations, layouts, workflows, user-interface elements or similar digital materials as part of our services (together, "Templates"). Unless expressly stated otherwise, Templates are provided for general informational and functional purposes only.

12.2 Templates are provided "as is" and may require modification, configuration or adaptation to meet your specific technical, legal, commercial or regulatory requirements. We do not guarantee that any Template will be suitable, complete or compliant for your intended use.

12.3 You are solely responsible for reviewing, adapting and verifying that any Template complies with applicable laws, regulations, platform rules and industry standards, including but not limited to consumer protection, data protection, intellectual property and advertising laws.

12.4 All intellectual property rights in Templates remain with us or our licensors. Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable right to use the Templates solely in connection with the relevant service. No rights are granted to resell, sublicense, redistribute or make Templates available to third parties except as expressly permitted.

12.5 Nothing in this clause affects any statutory rights which cannot be excluded under applicable law.

13. Model Terms

13.1 We may provide sample legal texts, example clauses, policies or terms ("Model Terms") for general informational purposes. Model Terms are provided free of charge and are intended to assist users in structuring and operating their own platforms or services in connection with our services.

13.2 Model Terms are drafted by lawyers but are generic in nature. They do not constitute legal advice and may not be suitable, complete or enforceable for your specific website, business model, jurisdiction or intended use.

13.3 You are solely responsible for reviewing, adapting and verifying the accuracy, suitability and legal compliance of any Model Terms before use. Depending on your specific circumstances, jurisdiction, risk profile or regulatory obligations, you may need to seek independent legal advice before using any Model Terms. Where appropriate, you may consult a law firm of your choice.

13.4 We do not guarantee that Model Terms will be legally valid, up to date, enforceable in any particular jurisdiction, or compliant with applicable laws or regulations.

13.5 No solicitor-client, lawyer-client, advisory or fiduciary relationship is created between you and us by the provision or use of Model Terms.

13.6 Nothing in this clause limits liability which cannot lawfully be excluded.

14. Minors

14.1 Our services are not directed at minors.

14.2 Where legally required, users must confirm that they meet the applicable minimum age requirements.

15. Copyright and Intellectual Property

15.1 All content, branding, text, graphics, code, and materials provided on this website are protected by intellectual property laws.

15.2 No ownership rights are transferred. Any permitted use is limited to what is necessary to access and use the services.

16. Miscellaneous

16.1 Indemnification. You agree to indemnify and hold us harmless from third-party claims arising from unlawful use, violations of law, or infringement of third-party rights, to the extent permitted by law.

16.2 Force majeure. We are not liable for failures or delays caused by events beyond our reasonable control, including force majeure, infrastructure failures, legal changes, or governmental actions.

16.3 No waiver. Failure to enforce any provision does not constitute a waiver.

16.4 No third-party beneficiaries. These Terms do not grant rights to third parties.

16.5 Severability. If any provision of these Terms is invalid or unenforceable, the remaining provisions remain effective. The invalid provision shall be replaced by a valid provision that comes closest to the intended economic purpose.

16.6 Language. The English version of these Terms prevails unless mandatory law provides otherwise.